Customer Support

Do you need assistance? Our 24/7 customer support agents are here for you.

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Dear Customers!

If you have any questions about the product, looking to cancel your order or wish to enquire about the refund please contact our 24/7 customer support and we will get back to you within minutes.

Contact Details

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Need a quick answer? Your answer might be in our FAQs.

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Explore How-To's and learn best practices from our knowledge base.

How do I cancel my order?

You have the right to cancel or change your order within 24 hours. For more information, please read our Cancellation Policy or contact our customer support.

Can I get a refund?

If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition if you contact us within 30 days from the delivery date. For more information, please read our Returns & Refunds Policy or contact our customer support.

I have not received my order

If you haven’t received your order, please reach out to us and we will send new shipment if your parcel have been lost or stolen.

How can I track my order?

Your tracking number is sent to you in a separate email within 1-3 days after you have placed your order. - Please note that it might take a day or two for the tracking number to update on the tracking system. If you cannot locate your order, please get in touch with our customer support team and we will help you to locate your order.

Your VIP Support Team

We are here to stand by you. Contact us if you need any help.

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Drew Fowler
Support Agent
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Adam Bishop
Support Agent
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Julia Bryan
Support Agent

Our Happy Clients Around the World

I was waiting for my parcel for over 15 days. Tracking number were showing that there is no data about my parcel. I tried to reach our to ourvipsupport and they have located my item. It appears that I mistyped my tracking number :D

My mother by mistake have have made a duplicated order. I have sent an email to Ourvipsupport.com and one of their support agents issued a refund for duplicated order. I wish all companies have such service.

I have decided that I don’t want the item I have ordered but 30 day policy was over. I thought I will not get a refund. One of CS managers negotiated with their manager, and they issued refund. This was very nice. Appreciate

Great support all my questions was answered in minutes.

Best customer support ever!

I had faulty item and Maggie have arranged to speed up delivery of the new parcel. Very nice

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